Cancellation and Refund Policy
Cancellation and Refund Policy
Last Updated: 3-January-2025
At Powerful Wear, we strive to ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds for purchases made on our website.
1. Order Cancellation
- Orders can be canceled anytime before dispatch.
- To cancel your order, please contact us at contact@powerfulwear.com with your order details.
- Once an order has been dispatched, cancellation is no longer possible. You may instead request a return or refund (see below).
2. Refund Policy
Eligibility for Refunds
Refunds are available for products that:
- Have manufacturing defects or general garment issues.
- Are returned in unused condition and in their original packaging with proof of purchase.
- Are requested within 7 days of delivery.
Refund Process
- To initiate a refund, please email us at contact@powerfulwear.com with your order number and a description of the issue.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within [Insert Timeframe, e.g., 7-10 business days].
Non-Refundable Items
- Products damaged due to misuse, negligence, or wear and tear are not eligible for refunds.
- Custom or personalized items are non-refundable unless they have manufacturing defects.
3. Return Shipping
- Customers are responsible for return shipping costs unless the product received is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items.
4. Contact Us
If you have any questions or need assistance with cancellations or refunds, please reach out to us:
Powerful Wear
Email: contact@powerfulwear.com